Some of the products sold through our store carry a manufacturer’s guarantee. If a fault is discovered in equipment covered by a guarantee, contact our nearest servicing point as indicated on the guarantee card or on the manufacturer’s website. This is a very fast process which enables equipment to be restored to working order in as short a time as possible.
NB: please retain your proof of purchase (till receipt or invoice) and the original packaging throughout the period of the guarantee – these are required when reporting faults.
Before accepting a package, always check that it has not been damaged in transit. If the packaging carries visible external damage, we advise that you refuse delivery of the package and then contact us by telephone on +48 883 944 830.
After paying the CoD charge and acknowledging receipt of the package, you can open it in the presence of the courier – if discrepancies are found, a protocol is drawn up which can later be used as a basis for a customer complaint.
If the goods purchased turn out to have manufacturing defects or to differ from their description, please follow the complaint procedure described below:
If you have any queries, please contact us by e-mail at firstname.lastname@example.org or by telephone on +48 883 944 830. We will advise you as to how to resolve customer complaints quickly and without problems.
By law, within 10 calendar days of the date of delivery of ordered goods, you have the right to return them without giving reasons, thus renouncing the contract of sale, according to the general principles contained in the law on contracts concluded at a distance. This applies only to consumer sales, and hence only to cases where goods are sold to an individual making the purchase not in relation to professional or business activity.
The returned product must not carry signs of use – every element must be complete and factory packed, with the goods delivered in the original packaging in an unchanged state. If this condition is not fulfilled, the product will not be accepted.
If you wish to return a product:
If your attempt to return a product is rejected (due to damage to the product or signs of use), we will send to your e-mail address a notification that the return of the product has not been accepted. We will send the product back to the indicated return address within 7 working days, paying the costs of postage.